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Western Nevada College

BUS110B – Human Relations for Employment

Based on Fall 2008 Syllabus--subject to modification

Professor:            Irena Joanette-Gallio, M.Ed.

Office phone:      423-7988 ext. 2265—Sage Hall

E-mail:                   igallio@wnc.edu

Home e-mail:        igallio@charter.net

Web page:            www.wnc.nevada.edu/~igallio

 

NOTE:  This is a document in progress; instructor reserves the right to change or modify it in any way at any time.

 

TEXTBOOK:

Human Relations—Interpersonal Job-Oriented Skills—Tenth  Edition  by Andrew J. DuBrin, ISBN  978-0‑13-501944-3, PEARSON Prentice Hall

 

CATALOG DESCRIPTION:

Provides students/prospective employees with knowledge and understanding of self and others for effective interactions in the workplace. Emphasizes employability skills such as communication, work habits and attitudes, ethics, conflict management, motivation, and problem solving.

 

COURSE OBJECTIVE:

Upon successful completion of this course, the student should/should be able to:

1.     Explain the origin of the study of human relations.

2.    Explain recent organizational developments as related to human relations.

3.    Explain the importance of understanding individual human behavior when studying organizations.

4.    Explain the theoretical foundations of effective interpersonal communications.

5.    Explain personal issues that can affect human relations within an organization.

6.    Explain principles and theories of organizational structure.

7.    Explain the process of effective organizational communications.

8.    Explain the role of power and politics within the organizational structure.

9.    Explain the importance of groups and teams within an organization.

10.     Explain effective methods for helping employees excel.

11.      Explain leadership theory and effective leadership practices.

12.     Explain how organizations can effectively deal with change, conflict, and creativity.

13.     Explain effective employment practices for maximizing employee recruitment and retention.

14.     Explain effective techniques for personal career success.

15.     Gain factual knowledge (terminology, classification, methods, trends).

16.     Learn fundamental principles, generalization, or theories.

17.     Acquire skills in working with others as a member of a team.

18.     Learn to apply course material to improve thinking, problem solving, and decisions.

19.     Develop a clearer understanding of, and commitment to, personal values.

 

ATTENDANCE POLICY:

Student is responsible for all assigned readings and written assignments on the days on which they are due and for all discussion and lecture material. Discussion and participation will be a critical factor in successful completion of this course.

 

 COURSE EVALUATION:

 

 ·         Research Paper

·         10%

 

·         Exams

·         40%

 

·         Homework assignments, discussion participation, Quizzes

·         50%

 POINTS DISTRIBUTION

 

Source

Value

% Total

 

Assignments, Discussion, Quizzes

*2335 points

50%

 

Exams

400 points

40%

 

Research Report

100 points

10%

 

TOTAL

2835   pts.

100%

 

         

*Note: Total points available will be increased based on the number of students in class to reflect the number of research papers are reviewed by the class.

Instructor reserves the right to a 5% adjustment based on effort and improvement.

 Research Paper

Everyone is expected to complete a research paper based on a human relations topic, approximately 2‑4 pages in length.  The topic will be chosen by student and approved by instructor.  Primarily resource for this paper will be on business-oriented articles.

 

Academic Integrity Policies & Procedures as set forth by in the Nevada System of Higher Education Code will be observed in this class.  Students at WNC are expected to be honest and forthright in their academic endeavors because academic dishonesty disrupts the learning process and threatens the educational environment for all students.

 

Academic dishonesty is any form of cheating and plagiarism which results in students giving or receiving unauthorized assistance in an academic exercise or receiving credit for work which is not their own. Academic dishonesty will result in an “F” grade being issued.

 

GRADING POLICY:

·         If unable to complete the class or are not earning the desired grade, withdrawal from the class is possible until the last Friday before finals.  Grade would then become a “W.”

o   Instructor will assign “W” grades ONLY on request.  A student may request a “W” grade as an alternative grade. 

o   For Example:  “If I earn lower than a “C,” please issue a “W.”

 

Final grades will be assigned according to the following scale:

 

95 - 100 =

A

76 -  78 =

C

91 -  94 =

A-

73 -  75 =

C-

88 -  90 =

B+

70 -  72 =

D+

85 -  87 =

B

67 -  69 =

D

82 -  84 =

B-

64 -  66 =

D-

79 -  81 =

C+

Below 64 =

F

 

INCOMPLETE POLICY:

Incompletes are given at the discretion of instructor.  Student must have completed approximately 75% of the class assignments, have extenuating circumstances, and complete the appropriate form. Incompletes require a written request form and must be completed before finals week.

 

OVERVIEW OF CLASS PROCEDURES &

SUGGESTIONS FOR SUCCESS:

(Specific assignments will be listed in Chapter assignments Icon on the Home Page.)

 

·         A Typical Week

·         After classroom discussion, an Icon will appear on the home BUS110B page.  Access information will be provided during the first class session.  The assignments will be submitted on-line for the following week. Icon will provide chapter procedures for the week which will include:

 

  1. Assignments:  Chapter assignments will each have a “point value,” along with an area to submit your assignment.  You will also see a place where you can attach a “Word” document if you prefer an attachment to typing in the assignment box.

 

  1. Discussions:  In addition to written assignments, you will may have Discussion assignments, which will also have a point value.  For every Discussion question there are two requirements:  (1) answer the discussion question, and (2) respond to other student postings.  Discussion infers “two-way” conversation.  Don’t just read postings—answer them.   Make sure you read the chapter and are prepared to participate in discussion board interaction.  Your discussion question grade will be based on the quantity and quality of your participation. Check the discussion/bulletin board regularly.  This media serves as classroom participation and interaction.  Along with homework assignments, it is 50% of final grade. In addition to the assigned discussion, you are also encouraged to post any questions, insights, comments, or observations.

 

  1. Quizzes Chapter quizzes will be part of chapter homework assignment and points earned will be recorded as homework.  Five attempts are allowed—all scores will be averaged for the final quiz grade.  Quizzes earn 10 points.

 

·         Homework Due Dates:  Due dates for weekly assignments will be reviewed in class.

 

·         Calendar:  Your Home Page will have a “Calendar” which will provide valuable tracking information for you.  Click on it regularly to see when assignments are due.  This is an additional tool for you.

 

·         Exams:  Four Exams will be given, three will be proctored.  The first exam will be open book which will introduce students to the test format for the future exams.  Exams will be scheduled to cover the following chapters:

 

o    Exam #1—covers chapters 1, 2, 3, 4

o    Exam #2—covers chapters  5, 6, 7,8

o    Exam #3—covers  chapters   9, 10, 11, 12

o    Exam #4--covers chapters  13¸ 14, 15, 16  

 

·      Exams Questions will contain objective questions (multiple choice) and subjective questions (case study and short answer).

 

·         Exam Information: I know many of you will question the rationale of 4 exams, 3 of them being proctored.  I know that many students take on-line class as an option to the traditional college classroom.

 

 

 

·         Abbreviation Notations:

CYU     Check Your Understanding

S-A     Self Assessment Quiz

S-B      Skill Building Exercise

 

TENTATIVE READING & ASSIGNMENT SCHEDULE:

 

Assignment will be detailed in Chapter Icon on the home page.  Assignment boxes will be provided to submit assignments.

#1

Week

Chapter 1–A Framework for Interpersonal Skill Development

Assignments: (150 points)

(10)   Page 10 —S-A 1-1 What Are Your Developmental Needs?
(50)   Page 15—Check Your Understanding (CYU)

(60)   Classroom discussion responses

bullet DB) #1—Case 1.1—30 points
bullet DB #2—Case 1.2—30 points

(20)   Lecture Questions 

(10)   Quiz 1

#2

Week

 

 Chapter 2:  Understanding Individual Differences—page 20

Assignments: (165 points)

( 5)   Page 24 —S-A 2-1 Self Monitoring Scale
( 5)   Page 25 —S-A 2-2 Risk-Taking Scale

( 5)   Page 37 —S-A 2-3 Clarifying Your Values

(50)   Page 41—CYU

(70)   Classroom discussion responses

bullet DB) #1—Case 2.1—30 points
bullet DB #2—Case 2.2—30 points
bullet DB #3—S-A Discussion—10 points

(20)   Archive Option Question 

(10)   Quiz 2

 #3

Week

 

Chapter 3: Building Self-Esteem and Self-Confidence—page 44

Assignments: (150 points)

( 5)   Page 46 —S-A 3-1 Self-Esteem Checklist
( 5)   Page 55 —S-A 3-2 How Self-Confident are You?

(50)   Page 61—CYU

(60)   Classroom discussion responses

bullet DB) #1—Case 3.1—30 points
bullet DB #2—Case 3.2—30 points

(20)   Archive Option Question 

(10)   Quiz 3

#4

Week

 

Chapter 4: Interpersonal Communication—page 64

Assignments: (165 points)

( 5)   Page  71—S-A 4-1  Voice-Quality Checkup
( 5)   Page  72—S-B 4-1  Mirroring Technique
( 5)   Page 79—S-A 4-2  Listening Traps

(50)   Page  83—CYU

(70)   Classroom discussion responses

bullet DB #1—Case 4.1—30 points
bullet DB #2—Case 4.2—30 points
bullet DB #3—Skill Building—10 points

(20)   Archive Option Question 

(10)   Quiz

Exam #1

bullet —one for each chapter (1-4)

(Open Book—timed—take at home

 #5

Week

Chapter 5:  Developing Teamwork Skills—page 88

Assignments: (135 points)

( 5)   Page 90—S-A 5-1  Team Player Attitudes
( 5)   Page 91—S-A 5-2  Team Skills
( 5)   Page 96—S-A 5-3  Conformity Quiz

( 5)   Page 97—S-A 5-4  Team Player Roles
( 5)   Page 96—S-A 5-3  Conformity Quiz

(50)   Page  106—CYU

(30)   Classroom discussion responses

bullet DB #1—Case 5.1—30 points

(20)   Archive Option Question 

(10)   Quiz

 

 

 Chapter 6: Group Problem Solving & Decision Making—page 110

Assignments: (125 points)

( 5)   Page 112—S-A 6-1  My Problem-Solving Tendencies
(50)   Page  126—CYU

(40)   Classroom discussion responses

bullet DB #2—Case 6.2—30 points
bullet DB #3—Skills In Action—10 points

(20)   Archive Option Question 

(10)   Quiz

 #6

Week

Chapter 7: Cross-Cultural Relations & Diversity—page 130

Assignments: (165 points)

( 5)   Page  132—S-A 7-1  Cross-Cultural Skills & Attitudes
( 5)   Page 138—S-A 7-2  Charting Your Cultural Dimension Profile

(50)   Page  147—CYU

(70)   Classroom discussion responses

bullet DB #1—Case 7.1—30 points
bullet DB #2—Case 7.2—30 points
bullet DB #3—Skill Building—10 points

(20)   Archive Option Question 

(10)   Quiz

( 5)   RESEARCH PAPER TOPIC Due

Exam #2

Exam #2—covers chapters 5-8

(Proctored Exam—taken at a testing center)

bullet One Exam for each chapter

You will receive instructions, dates, and times prior to Exam.

 #7

Week

Chapter 8: Resolving Conflicts with Others—pg 152

Assignments: (150 points)

( 5)   Page 154—S-A 8-1  Styles of Conflict Management
( 5)   Page 165—S-A 8-2  The Negotiator Quiz

(50)   Page  173—CYU

(60)   Classroom discussion responses

bullet DB #1—Case 8.1—30 points
bullet DB #2—Case 8.2—30 points

(20)   Archive Option Question 

(10)   Quiz

#8

Week

Chapter 9: Becoming an Effective Leader—page 176

Assignments: (110 points)

( 5)   Page 179—S-A 9-1  Assertiveness Scale
( 5)   Page 188—S-A 9-2  What style of leader are you or would you be?

(50)   Page  196—CYU

(20)   Classroom discussion responses

bullet DB #2—Case 8.2—20 points

(20)   Archive Option Question 

(10)   Quiz

Chapter 10:  Motivating Others—page 200

Assignments: (115 points)

( 5)   Page 201—S-A 10-1  My Approach to Motivating Others
(50)   Page  215—CYU

(30)   Classroom discussion responses

bullet DB #2—Case 10.2—30 points

(20)   Archive Option Question 

(10)   Quiz

 #9

Week

 

-

 

Chapter 11: Helping Others Develop & Grow—page 218

Assignments: (150 points)

( 5)   Page 220—S-A 11-1  Attitudes toward helping others
( 5)   Page 230—S-A 11-3  Helping Difficult People

(50)   Page  237—CYU

(60)   Classroom discussion responses

bullet DB #1—Case 11.1—30 points
bullet DB #2—Case 11.2—30 points

(20)   Archive Option Question 

(10)   Quiz

  #10

Week

Chapter 12: Positive Political Skills—page 242

Assignments: (160 points)

( 5)   Page 244—S-A 12-1  Organizational Politics Questionnaire
( 5)   Page 246—S-A 12-2  Political Skill Inventory

( 5)   Page 260—S-A 12-3  How important do I make people feel?

( 5)   Page 263—S-A 12-4  Blunder Quiz

(50)   Page 265—CYU

(60)   Classroom discussion responses

bullet DB #1—Case 12.1—30 points
bullet DB #2—Case 12.2—30 points

(20)   Archive Option Question 

(10)   Quiz

 

 #11

EXAM WEEK—no assignment.

Exam #3—covers chapters 9, 10, 11, 12

  #12

Week

Chapter 13: Customer Satisfaction Skills—page 270

Assignments: (150 points)

( 5)   Page 272—S-A 13-1  Customer Orientation Quiz
( 5)   Page 280—S-A 13-2  Am I Being Rude?

(50)   Page  290—CYU

(60)   Classroom discussion responses

bullet DB #1—Case 13.1—30 points
bullet DB #2—Case 13.2—30 points

(20)   Archive Option Question 

(10)   Quiz

#13

Week

Chapter 14: Enhancing Ethical Behavior—page 294

Assignments: (145 points)

( 5)   Page 295—S-A 14-1  Ethical Reasoning Inventory
(50)   Page  314—CYU

(60)   Classroom discussion responses

bullet DB #1—Case 14.1—30 points
bullet DB #2—Case 14.2—30 points

(20)   Archive Option Question 

(10)   Quiz

#14

Week

 

Chapter 15: Stress Management & Personal Productivity—pg. 318

Assignments: (150 points)

( 5)   Page 330—S-A 15-1  Procrastination Tendencies
( 5)   Page 339—S-A -2  Tendencies toward Perfectionism

(50)   Page  342—CYU

(60)   Classroom discussion responses

bullet DB #1—Case 15.1—30 points
bullet DB #2—Case 15.2—30 points

(20)   Archive Option Question 

(10)   Quiz

#15

Week

Chapter 16: Job Search & Career Management Skills—page 346

Assignments: (150 points)

( 5)   Page 348—S-A 16-1  Qualifications sought by employers
( 5)   Page 364—S-A 16-2  Proactive Personality Scale

(50)   Page  372—CYU

(60)   Classroom discussion responses

bullet DB #1—Case 16.1—30 points
bullet DB #2—Case 16.2—30 points

(20)   Archive Option Question 

(10)   Quiz

FINALS WEEK

Exam #4—covers chapters 13, 14, 15, 16